Privacy Policy

Effective date: 27 May 2026  |  Responsible party: Jen E Professional Accountants

1. Who We Are

Jen E Professional Accountants is a professional accounting firm registered and operating in South Africa, based at Hazeldean Office Park, Pretoria East. Our principal contact is Jennifer Erwee ([email protected], +27 84 813 3806).

We are the responsible party for the personal information we collect through this website, as defined by the Protection of Personal Information Act, 4 of 2013 (POPIA).

2. What Information We Collect

We only collect personal information that you voluntarily provide to us, or that is necessary for the operation of this website.

• Contact form: When you submit an enquiry, we collect your name, email address, phone number (optional) and message.
• WhatsApp: If you contact us via WhatsApp, your phone number and message content are processed by WhatsApp (Meta Platforms). We do not store that data independently.
• Cookies and browsing data: This website uses Google Fonts and Google Maps, which may set cookies or collect IP address and browser information. See Section 6 below.

We do not collect sensitive personal information (as defined in POPIA), financial account details, identity numbers or information from children under 18.

3. Why We Collect It

We use your personal information only to:

• Respond to your enquiry or service request
• Provide accounting, tax and payroll services you have engaged us for
• Comply with our legal and regulatory obligations as an accounting firm

We do not use your information for marketing without your consent, and we do not sell, rent or share your personal information with any third party for their own marketing purposes.

4. How We Store and Protect Your Information

Contact form submissions are processed by Formspree (formspree.io), a third-party form processing service. Formspree forwards your submission to our email and stores it on their servers. Formspree is GDPR-compliant and operates under appropriate data processing agreements. You can view their privacy policy at formspree.io.

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, use, modification or disclosure.

We retain enquiry data for as long as is necessary to respond to your request and for a reasonable period thereafter, in accordance with our professional obligations.

5. Third-Party Services

This website uses the following third-party services that may process data:

• Google Fonts — used to serve website fonts. Google may collect your IP address. Governed by Google's Privacy Policy.
• Google Maps — used on the Contact page to display our location. Google may collect your IP address and set cookies. Governed by Google's Privacy Policy.
• Cloudflare CDN — used to serve Font Awesome icons. Cloudflare may log request data. Governed by Cloudflare's Privacy Policy.
• Formspree — used to process contact form submissions. Governed by Formspree's Privacy Policy.

We are not responsible for the privacy practices of these third-party services. We encourage you to review their respective privacy policies.

6. Cookies

This website uses cookies. Cookies are small text files stored on your device that help the website function and improve your experience.

We use:

• Functional cookies: To remember your cookie consent preference.
• Third-party cookies: Google Fonts and Google Maps may set cookies as described in Section 5.

You can control cookies through your browser settings. Declining cookies may affect certain features of this website, such as the map on the Contact page. You can also decline cookies using the cookie notice shown when you first visit the site.

7. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

• Be notified that your personal information is being collected
• Access the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information (subject to our legal retention obligations)
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable time.

The Information Regulator of South Africa can be contacted at inforeg.org.za or [email protected].

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Email: [email protected]
• Phone: (084) 813 3806
• Address: Hazeldean Office Park, Pretoria East, 0157